When an incident or accident occurs at your workplace, what do you do to fix the problem?
In many cases, the "5 Whys process" is a proven and accepted means to get to the root cause of the incident. But what do you do if this technique doesn't dive deep enough - and only presents further symptoms rather than the real cause or, indeed, causes?
Ths eBook reveals the benefits and limitations of the 5 Whys process; and then presents a useful method for taking the analysis further.
